Contact Centre Expertise

Discover how Manpower can help you find the right talent

Introducing a unique solution for clients

As a leading Contact Centre recruitment partner, Manpower is uniquely positioned to create a pathway for candidates who demonstrate transferrable skills into the Customer Services and Contact Centre industries.

Too often, candidates ‘just miss the mark’ during the recruitment process. Manpower creates talent pools by identifying, nurturing and guiding candidates who demonstrate the right behaviours and future potential directly into our program to upskill. They'll then be ready to handle your customers and represent your business professionally – your way.

A must have talent pool solution for Contact Centres.

Trevor Butterworth, Founder/CEO, UKCCF

Why a Customer Service Academy?

Up to 89% of contact centre leaders believe the industry has changed forever as a result of the COVID-19 pandemic. Customer Service roles are increasing within the Banking, Finance, Insurance and Real Estate Sectors (+35%). Thousands of workers changed sectors during COVID or embarked on new studies further adding to the skills shortage.

Manpower is addressing this skills shortage head on. The Customer Service Academy’s adaptable training solution will widen talent pools. It will attract those who are currently in employment and who have transferrable skills

and experience, students with no experience demonstrating positive behaviours and aptitude to learn, or an older workforce looking to refresh existing skills.