A strategy that helps build your future workforce
Benefitting from a bespoke recruitment and professional development programme personalised to their needs, participants will be fully prepared when entering the jobs market for the first time or moving sectors, allowing them to transition into your induction programmes effectively.
Manpower monitors and assesses each candidate's progress throughout their time at the Academy, and provides guidance where necessary. Our flexible approach means the modules can be completed to suit candidate and client schedules.
The courses form part of our MyPath Learning Journey Programme. Once the assignment begins, candidates can continue their personal development journey, including progressing along a wide range of available career pathways within the Contact Centre space.
Our graduation certificate represents a high standard of customer service skill and understanding.
Tailorable training within the framework of the Telephone Consumer Protection Act (TCPA).
Endorsed by the UK Contact Centre Forum and their Alumni.
Engaging, high-quality Contact Centre Situational and Simulation Training; including both core principles and hands-on training.
Candidates gain entry point opportunities into market leading organisations and in high-profile Contact Centre Agent roles.
