'Doing' all the right things

What does a world-class leader do?

‘Doing’ characteristics are the capabilities and behaviours that effective leaders practice. They are easier to develop and may change to meet the evolving market requirements. These capabilities segment into three broad groups: VISION, TALENT & PERFORMANCE.

The behaviours behind exceptional leadership

Effective leaders embrace and deploy the following capabilities:

VISION

Share a vision for transformation – Create, communicate, and inspire the organisation by communicating a vision for the future

Foster Innovation – Create an environment that fosters feedback and learning to enable the testing and implementation of new ideas

Deliver on the short- and long-term promises – Mobilise the resources of the organisation to deliver both quick wins and sustainable results

Inspire passion – Connect to others to engage hearts and minds around a shared vision, goal or outcome

Drive social and environmental responsibility – Create the conditions for themselves and others to be pro-actively involved in sustainability activities that benefit the greater

TALENT

Build trust – Champion and reflect the organisations’ values and demonstrate integrity in relationships with others

Demonstrate emotional intelligence – Recognise how one’s own feelings and beliefs impact others and leverage that perspective to inform actions and behaviours

Enable inclusion – Embrace difference, actively seek, encourage, and value the involvement and investment of all voices and views

Champion feedback – Enable colleagues by creating a safe environment to ask for, give and receive feedback to create a learning organisation

Coach to unleash talent and careers – Create a culture of coaching to equip individuals to reach their full potential in their careers

^{I've always loved the quote from Maya Angelou where she said - '}^{I've learned that people will forget what}
^{you said, people will forget what you did, but people will never forget how you made them feel' -}^{as it speaks}
^{to why it's so important for leaders to intentionally foster a culture of coaching - utilising it as a tool to help teams and individuals grow, perform and challenge each other in a psychologically safe way.}

Lisa Stone, Head of Coaching - Right Management

PERFORMANCE

Exercise sound judgement – Flex decision-making approach to consider all available information before reaching the best outcome

Model accountability – Enable employees with the authority and space to exercise their autonomy while providing oversight and holding them responsible for the outcome

Develop high performing teams and networks – Connect individuals and networks with common purpose to create synergies and drive outstanding results

Communicate with impact – Deliver clear messages to facilitate common understanding of the goal from all parties to elicit the desired response

Step in / step out effectively – Moderate level of personal engagement based on the needs of the situation