Manpower Business Process Outsourcing for CC&CS. Manpower has provided staffing solutions to every type of business since 1948. Fast, agile, and precise, we support CC&CS organisations with BPO programmes tailored to their needs.
Manpower has been a global leader in contingent and permanent recruitment workforce solutions for more than 70 years. Since 1948, our purpose has remained consistent - to connect people with meaningful and sustainable work and to help businesses secure the skilled talent they need.
We support organisations nationwide to develop and maintain their workforce and to respond to changing business demands, absorb market fluctuations, and keep pace as the future of work evolves. We do this through strict adherence to three key rules:
We understand the Contact Centre and Customer Service industry and can provide a suite of Business Process Outsourcing solutions for businesses within the sector.
Operating in tandem to Manpower’s full-service Business Process Outsourcing solutions is the Manpower Customer Service Academy (CSA) - a unique workforce strategy that allows CC&CS businesses to build their future pool of talent at their own pace.
CSA creates a pathway for workers to enter the Customer Services Market across a range of sectors by providing a tailored, accredited program for candidates to either upskill or reskill in partnership with clients seeking to organically support their hiring demands. We know that establishing and maintaining good contact with customers requires empathy, helpfulness, and good listening skills. We select and guide candidates with the right behaviours and future potential into the programme knowing that they will be speaking to your customers. Within the Customer Service Academy we offer candidates training within the framework of the Telephone Consumer Protection Act (TCPA) and teach them the right skills to get started in a contact centre or customer service based role.
To find out more about the Customer Service Academy and how to build it into your workforce development plans, contact Manpower to arrange an introductory meeting.
The programme is a series of remote group training sessions designed to provide workers with the skills and behaviours they need to be job ready.
Throughout the programme, Manpower monitors and assesses each candidates’ progress and provides guidance where necessary. The programme is flexible, which means the modules can be completed to suit candidate and client schedules.
Upon graduation, candidates receive certification that can be used to support their role within partner organisations. All CSA courses consist of interactive e-learning and classroom lessons.
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We are extremally happy with how the Mypath programme is supporting our business, especially with the ever-growing skills shortage. This is a good initiative, so that our drivers and Vehicle Marshals become suitable and available for a variety of roles.
This is a great incentive for the workforce which boosts morale, drives better performance and helps you identify high achieving talent. These workers are the perfect candidates for MyPath as they are already showing they have the correct attributes you would be looking for to join the programme.
Manpower does a great job of really truly listening to what are the key pre-requisites that are required for the roles… really tuning in to those skills and what we’re looking for.
The MyPath programme allows us to look at the people that are displaying the qualities we value in the workplace and then determine where our skills gaps are, and look to see if we can take those people that have the personal qualities and attributes that are important to us and give them some additional skills and qualifications to plug those gaps. Our relationship with Manpower is really important because they bring the right calibre of person to us at the right time to help us discharge our responsibilities towards our customers.
