Tech
advancement

Technology is a powerful ally

Tech advancement

As generative AI evolves at a rapid pace, experience tells us that technology has proven to be a powerful ally, augmenting rather than replacing human capabilities. Harnessing the potential of AI to drive growth and productivity gains will require companies to prioritise people.

As we embark on new ways of working, there is a dual challenge - workplaces must be digitised, but also humanised. The goal should be to enable people to connect with others, build meaningful relationships and innovate/deliver in creative and ethical ways, even as technology permeates their work.

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Putting people at the ❤️ of AI

The rise of AI is already reshaping the workplace. In response, leading companies and governments are at the forefront, pioneering innovative methods that place people at the heart of designing and implementing AI systems – approaches that directly incorporate workers’ needs, abilities, skills and wellbeing.

The pivotal role of people to responsibly shape AI is now clear. And policy frameworks must evolve to support this central tenet: workers themselves can and must help steer the trajectory of AI transformation.

_^Source:_{^{The State of Work Report}}
_{^{– Slack from Salesforce}}

Businesses anticipate a 23% churn in jobs over the next five years between the creation of new roles and the reduction of others.

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AI will create more jobs than it destroys

Technological advancements create opportunities for people to do more meaningful work, provided they have the right skills.

As businesses learn to adapt and change along with AI, humans will power the future of work as they upskill and learn how to work with, not against, modern technologies. People must shift their perspectives to view AI as a chance to augment their technical knowledge and professional capabilities.

_^Source:_{^{Q1 2024 ManpowerGroup Employment Outlook Survey}}

Nearly three in four organisations (71%) are currently using or actively planning to use conversational AI in their recruiting process.
A majority of employers (58%) believe AI and VR will have a positive impact on their organisation’s headcount in the next two years.

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The productivity paradox: Navigating human potential and advanced technology

Companies seeking to unlock latent productivity must first focus on finding the right blend of people and technology, enhancing workplace culture, and developing leadership. The rise in remote work — and subsequent spike in productivity — seemed to be the answer.

More recently, the growth of AI is touted as the new top driver of productivity. However, its impact will largely depend on society’s reaction to and adoption of new AI technology. As it stands, the more technologically advanced we’ve become as a society, the more productivity has declined.

_^Source:_{^{Hybrid Work Is Just Work. Are We Doing It Wrong?}}_{^{- Microsoft}}

Employers around the world ranked professional development (40%), clear goals & objectives (37%), positive work culture (36%), tech efficiency (24%), communication & collaboration (22%) and tech adoption (20%) as more important drivers of productivity than in-person collaboration (19%).